Technology isn't just influencing field service management- it's fundamentally reshaping how an organization manages on-site operations.
This evolution presents extraordinary opportunities in field force optimization for businesses.
Whether you are from the construction or pharmaceutical industry, you can transform your end-to-end field force operations through technology.
Which technology helps you do so? It's an automated field service management software.
How Field Service Management Software Is Transforming On-Site Operations?
Automation and technological advancements have optimized the complete field service management.
To expedite their workflows and promote transparency in them, almost every organization will have to implement the best field service management software. What exactly is it?
Field service management software is a comprehensive platform that enables you to monitor and manage remote employees. This can be field sales executives, relationship managers, service providers, technicians, and marketing personnel.
An organization can streamline the entire business workflow by deploying top field service management software in their business. Moreover, the software provides real-time insights through which businesses can identify bottlenecks and draft informed business strategies.
Not only businesses but the best field service management software also benefits your customers. It ensures that field executives are completing their assigned tasks on time. Hence, timely completion of assignments will enhance customer satisfaction.
Key Features of Field Service Management Software to Transform On-Site Operations?
A field service management solution offers a wide range of features to help you reshape your field force operations. Below are some of these features:
Automated Route Distance Calculator
A dynamic route distance calculator helps businesses calculate the total time and distance travelled by each remote executive. For example, the software will tell you that one of your field employees, Rakesh, has covered 5 kilometers in 20 minutes. The manager can use these travelling insights to optimize a task allocation process and improve workforce productivity.
Voice and Text Messaging Tools
The best field service management software also helps you streamline team communication. Software like TrackoField provides voice and text messaging tools to ensure seamless communication among team members. These messaging tools can also be used to share files and documents in various formats, such as JPG, JPEG, PNG, and others.
In-Built Calendar Scheduling Template
Companies can also automate the task scheduling process using top field service management software. It provides a calendar scheduling template where the manager can assign bulk tasks to their field employees. You can also provide complete task information within the software.
Auto-Generated Reports
Data analysis is a major part of the strategic business development. However, it is the most time-consuming task for the management. Do you agree? An automated field service management software also helps you automate the report creation process.
It automatically fetches employees' details and prepares auto reports on several aspects. These reports can either be on employees' performance, expenses, leave patterns, attendance, and more. You can simply log in to the software to download any of these reports.
Attendance Marking Systems
Field force management software also helps you overcome the major challenge of employees' punctuality. Remote employees often mark their attendance remotely without being available at the client site. This often results in a reduced brand image of an organization and low productivity.
So, to avoid this case scenario, the software provides task-linking attendance marking systems. The manager links the attendance of field executives to their assigned tasks. This means the software automatically fetches employees' clock-in and check-out timings of employees when they reach the task location.
Expense Management Software
Timely reimbursements are just like happy meals for field executives. An expense management software of field service management software helps you ensure timely claims while promoting transparency in them.
An employee can upload their bills on the software and the management can approve them in real-time. The best part? An organization can integrate expense management software with an automated payroll management system if they implement TrackoField in their business.
Try TrackoField’s field employee payroll management software today!
Real-Time Tracking Insights
An automated field service management software provides real-time insights into field force location, battery, and internet connectivity. Moreover, the companies can monitor their inventory in a real-time using this innovative software.
Instant Discounts and Offers
An organization can provide instant offers and discounts to their customers using the order management solution of a top field service management software. Thus, companies are able to boost their sales when they act promptly in offering special discounts to their customers.
Create Orders Remotely
The last and most important feature of implementing field service management software is that it helps businesses create orders remotely. The software has an option to make custom forms and upload attachments. Your field employees can enter the details and record their necessary documents within the software.
The Final Words!
Automated field service management software is an advanced technology that indeed transforms your on-site operations. The various innovative features of the software benefit your organization in many ways. However, it is important to select the right software to ensure that you take advantage of the software.
TrackoField is a top field service management software provider in India. You must implement the software to streamline the complete field service management. So, what are you waiting for? Book your free trial now!
Source : Field Service Management: How Technology is Transforming On-Site Operations
