Field force automation has changed how businesses now manage their workforce. Managers now have tools to manage field operations and make better productivity. In previous times, managing a field team was hard, having all those gaps in communication and slow data updates. But with field force automation software, these tasks are very easy now. 

This article will tell you what field force automation is and how it helps businesses. And, it will also tell about the key performance indicators which will help to make better efforts for your field force automation.

What Is Field Force Automation?

Field force automation means using software and tools to manage operations in the fields. These field force automation software help businesses to track field employees. They also help to do field force management, schedule tasks, and also collect data on a real time basis. Field force automation makes sure that operations go on in a nice and more efficient way. For eg., TrackoField is a real field force automation software. 

It helps managers to keep track of field employees, give tasks, and check up on their performance. Other eg.s are tools like Lystloc and LeadSquared. These software tools make simpler daily operations and make better management of field teams.

How Field Force Automation Helps Managers To Manage Businesses?

Field force automation plays a big role in making better how managers run businesses. So, here are three important ways it helps:

• Help Give And Schedule Tasks

Field force automation systems help managers assign tasks easily. With real-time data, tasks are allocated based on agent location and availability. This lessens travel time and makes sure tasks are completed on time.

• Tracks Employees On A Live Basis

Managers can track field agents in real time. With GPS and mobile applications, they can see the progress of tasks, make sure agents are on schedule, and give support when needed. This increases the overall efficiency of the team.

• Collect Real Time Data

Collecting data is faster with field force automation systems. Agents can submit reports directly from the field. This data is instantly available for analysis, which helps managers make quick decisions. Field service management software leads to improved productivity and service quality.

What Are the Key Performance Indicators to Consider To Improve Your Field Force Automation?

To make the most of field force automation, businesses should focus on key performance indicators. KPIs help to measure how much a field force automation system can help and find areas where better work can be done. So, here are four important KPIs to learn about:

• Productivity Of Field Employee 

This key performance indicator measures how nicely your field agents complete tasks. A high productivity rate means your agents are doing well. The field force automation system can check out how many tasks an agent completes and also the time taken for them. This helps managers understand how well their agents are working. 

When productivity is low, it shows areas where better work can be done. Managers can make changes to schedules or put efforts into training to make sure agents stay on track and perform in a nice way.

• How Fast Tasks Get Completed 

The task completion rate shows how many tasks are completed on time. Remote employee monitoring software makes it very easy to track this metric by giving updates on a real time basis. If the task completion rate is low, managers can take action, for eg. by giving more support or making better schedules. 

A high task completion rate means a more satisfied customer because employees are giving results as promised. This also helps businesses to complete work before deadlines and make better levels of service.

• Satisfaction Of Customers

Customer satisfaction is important in any business. With a field force automation solution, you can track how well field agents meet the needs of customers. This includes checking up response times, service quality, and feedback from customers also. By giving better satisfaction to customers, businesses can keep more clients and make better their reputation. A satisfied customer will come back to your business and tell you about your services to other people. Tracking this key performance indicator also helps check out areas where service is not being done in a nice way. So that businesses can take action to solve those complaints and make sure to give better service quality in the future.

• Lead To Lesser Costs

Using field force automation solutions should lead to cost savings. This key performance indicator measures how much a business is spending on field operations. Field force automation solutions help businesses lessen costs by managing schedules for jobs and lessening travel time, etc. 

By closely keeping a check on this KPI, managers can make sure their field team is operating at the lowest possible cost without any loss in quality. Cost efficiency also includes checking up on operational expenses and lessening any wastage of resources. Thus making sure that the business competes in a nice way and also makes its profitability factor.

Tracking these KPIs gives managers quality data about the performance of their field teams. This helps businesses to make better quality decisions to make sure operations go on in a nice way. By continuously making better these KPIs, businesses can make the most of the benefits. 

Conclusion

Field force automation software has made it very easy for businesses to manage field operations. They help make better productivity, and other factors as we read in previous sections. By focusing on key performance indicators, businesses can manage their field force in a better way. 

These KPIs help make sure that field force automation gives the best results for the business. Thus helping managers make better quality decisions and manage their operations in a nice way.

Source: What are the 4 KPIs to Improve Field Force Automation for Your Business?