Last-mile delivery is the last step when the drivers take the orders from the warehouse and deliver it to the customer. This part of delivery is the most important. But, it is filled with problems. Your commercial vehicle might get stuck in traffic. Or, it may choose the wrong path and get lost. Anything is possible. 

Eventually, these problems can also increase costs. This is where video telematics solutions come in. By using video telematics software, businesses can make last-mile delivery faster if you want to know how to check this article.

What Is Video Telematics Software?

Video telematics software merges GPS tracking and video footage from cameras inside the vehicles. 

It gives fleet managers the comfort to monitor them sitting in one place. They will know the location of vehicles. They can see how the driver is driving the vehicle. 

Video telematics systems give fleet managers a clear picture of what is happening with their fleet. These systems can track things like driver behavior, vehicle conditions, and even incidents that happen on the road.

By using this system, businesses can immediately solve problems. Once there are no problems, drivers can make deliveries on time. Video telematics also helps with route planning.

What Is The Last-Mile Delivery Phase?

This phase is the last part of the whole delivery process. It is about shifting orders from a warehouse to the customers. This part is usually hard because of the distance, traffic, and other factors that can cause delays. You must note that it is also the most expensive part of delivery.

That is why smooth last-mile delivery is necessary for businesses. Customers expect fast, on-time deliveries, and any delays can affect their satisfaction. That's why businesses must find ways to improve this phase.

Role Of Video Telematics In Making Last-Mile Delivery Smooth

Video telematics plays an important role in improving last-mile delivery. Here is how it helps:

It helps with route planning and traffic management

With video telematics software, fleet managers can track vehicles in real-time. This helps them to monitor traffic conditions. This also means managers can change routes if necessary. For example, if there is a traffic jam on one route, fleet managers can ask drivers to take a different, faster route. This helps save time and keeps deliveries on track.

By improving route planning, video telematics helps reduce delays. This makes deliveries more efficient.

It helps promote driver safety and good performance

Driver behavior affects last-mile delivery. Speeding, hard braking, and distractions can cause accidents and delays. Video telematics systems help fleet managers to monitor drivers’ actions. If a driver is speeding or driving dangerously, the system can send alerts.

This helps businesses address problems right away. By making sure safe driving, video telematics reduces the chance of accidents and delays. This leads to safer deliveries.

It gives real-time incident detection and reporting

If a driver has an accident or faces a problem on the road, video telematics systems can detect it instantly. The system records the event and sends an alert to the fleet manager. This helps businesses respond quickly to issues like accidents or vehicle breakdowns. Fleet managers can then take quick action. For example, sending a replacement vehicle or helping the driver get back on track.

Having real-time footage of incidents also helps in the analysis of incidents. Fleet managers can review the footage and decide what changes are needed to prevent similar problems in the future.

It helps increase customer experience

Last-mile delivery is the final interaction with customers. If deliveries are late or problems take place, customers may be dissatisfied. Video telematics helps by making sure drivers follow delivery windows and reach customers on time.

GPS tracking also helps drivers follow the right routes. This reduces delays. If customers face issues like damaged goods, video footage can help resolve the situation. The footage can provide clear evidence of what happened during delivery. This makes it simple to solve disputes and improve customer satisfaction.

It helps prevent fuel waste and reduce emissions

Every company spends a lot on fuel. Bad driving habits like idling or speeding waste fuel. Video telematics software tracks driving patterns and helps fleet managers spot these habits.

By making drivers aware of fuel-wasting behaviours, video telematics helps reduce fuel use. This makes deliveries cheaper and more environmentally friendly. By following fuel-efficient routes and driving more carefully, businesses can also reduce their carbon footprint.

Conclusion

Overall, video telematics systems can make last-mile delivery simple and easy. These systems help improve route planning and analyse the behaviour of drivers. Apart from these, video telematics also provide live screenshots and videos of the vehicle’s surroundings. No manager actually feels burdened at this moment when almost all the tasks get automated. All in all, customer experience is boosted.

For businesses looking for such software, TrackoBits video telematics software is the best choice. With real-time tracking, driver monitoring, and incident detection, TrackoBit helps businesses streamline their fleet operations. 

Source: How Video Telematics Enhances Last-Mile Delivery Efficiency