A Historic Move to Willis Tower

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Located at 233 South Wacker Drive, the Willis Tower—formerly known as the Sears Tower—is one of the tallest skyscrapers in the United States. United Airlines relocated its headquarters here in 2012, consolidating its operations to enhance efficiency and collaboration. The move was supp

? The Significance of Willis Tower

Located at 233 South Wacker Drive, the Willis Tower—formerly known as the Sears Tower—is one of the tallest skyscrapers in the United States. United Airlines relocated its headquarters here in 2012, consolidating its operations to enhance efficiency and collaboration. The move was supported by the City of Chicago through a $35 million incentive package, including a $10 million grant, facilitating the transition of approximately 2,500 employees from Elk Grove Township to downtown Chicago.

In 2019, United renewed its lease at the Willis Tower through 2033, reaffirming its commitment to Chicago. The renewal included plans to modernize the workspace, aiming to foster better collaboration among employees and integrate cutting-edge technology.


?️ Core Functions of the Headquarters

The united airlines headquarters is pivotal in managing several critical functions:

  • Customer Support: Addressing traveler inquiries and providing assistance.

  • Operations Management: Coordinating daily airline activities and schedules.

  • Financial Management: Overseeing budgets and strategic planning.

  • Route and Network Planning: Developing and managing flight routes.

  • Technical Support: Ensuring fleet maintenance and safety.

  • Cargo and Logistics: Managing freight services.

These functions are integral to United's mission of connecting people and uniting the world, ensuring that every flight operates smoothly and efficiently.


? Contact Information

For those seeking to connect with United Airlines' corporate office:

  • Address: 233 South Wacker Drive, Chicago, IL 60606, United States

  • Phone: +1 800-864-8331

  • Email:

  • Operating Hours: Monday – Friday: 8:00 am – 5:00 pm; Closed on weekends

For more detailed information,

? Where is the United Airlines headquarters located?

United Airlines is headquartered at: 233 South Wacker Drive, Chicago, IL 60606, inside the iconic Willis Tower, formerly known as the Sears Tower.


? Why is United Airlines headquartered in Chicago?

United Airlines moved its headquarters to Chicago in 2012 as part of a strategic consolidation and urban relocation. Chicago's central location, strong aviation infrastructure, and support from the city made it an ideal choice.


? What are the operating hours of United Airlines’ headquarters?

United Airlines’ corporate office typically operates: Monday to Friday: 8:00 AM – 5:00 PM (Central Time)
The headquarters is closed on weekends and public holidays.


? How can I contact United Airlines headquarters?

You can reach United Airlines corporate office through the following channels:

  • Phone: +1 800-864-8331 (General Support)

  • Email: customercare@united.com

  • Mailing Address:
    United Airlines Headquarters
    233 South Wacker Drive
    Chicago, IL 60606, USA


? What is the main function of United Airlines' headquarters?

Airline operations and flight scheduling

  • Customer service management

  • Corporate strategy and finance

  • Route planning and network optimization

  • Technical support and maintenance coordination

  • Cargo and logistics operations


?️ Why is the Willis Tower important for United Airlines?

The Willis Tower is one of the tallest buildings in the Western Hemisphere and provides a central, high-profile location for United's leadership team and operational staff. United leases multiple floors in the tower and uses it as the nerve center for its global aviation network.

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