Cathay Pacific BOS Terminal, which provides a smooth and comfortable experience for travelers. Upon arrival at the terminal, travelers are greeted with well-signposted ticketing counters where they can purchase tickets, alter their travel arrangements, or receive travel assistance. The airline offers smooth check-in services, manned counters, and convenient self-service kiosks that are easy to use. Baggage assistance to help with baggage check-in, lost or delayed bags, and other similar issues is also available. Throughout the terminal, the easy-to-understand and regularly updated flight information boards keep the travelers constantly in touch with developments. Cathay Pacific's supportive customer service care is always at hand to help answer questions so that every traveler feels looked after with individual attention from the time of arrival to the time of departure. 

Cathay Pacific Terminal BOS flight check-in generally begins a few hours prior to the scheduled flight, giving passengers sufficient time to complete the formalities without any sort of rush. Cathay Pacific provides Economy Class, Premium Economy, and Business Class passengers with separate counters to ensure a systematic and comfortable experience based on the class of travel. Elite customers of Marco Polo Club and oneworld alliance are given priority check-in facilities so that they do not have to wait for a long time and can quickly complete the process. The airline is much interested in providing a premium service to its loyal customers, and this is evident from the individualized and polite service at the check-in counters.

Another service which Cathay Pacific delivers effortlessly and with ease to its passengers at Boston Logan's Terminal E is baggage handling. At check-in, passengers can just drop off their bags, which are labeled and channeled through the airport's sophisticated baggage handling system. Cathay Pacific staff are on hand to help answer questions about baggage allowance, overbaggage fee, and special handling requirements for items such as sporting equipment, musical instruments, or medical supplies. The airline operates strict standards of safety and efficiency to ensure that baggage is handled safely and arrives on schedule. For high-end frequent flyers and Business Class passengers, the additional baggage allowance and priority treatment are part of their upgraded premium travel experience.

As part of the airport experience, access to real-time and accurate flight information is critical, and Cathay Pacific Terminal BOS ensures that travelers are presented with all the information they need for a smooth departure. Terminal E has numerous digital flight information display screens located in strategic points across the check-in zones and departure lounges. They display flight status in real-time as departure, gate, boarding, and schedule status. In addition to airport signage, Cathay Pacific passengers can also access flight status, receive alerts, and even display digital boarding passes via the airline's app or website. These tools prove incredibly helpful in organizing travel arrangements on the go.

Customer service is a pillar of Cathay Pacific Terminal BOS business at Boston Logan International Airport. The firm prides itself on providing individualized and caring service to every customer, and the process begins the moment customers enter Terminal E. Customer service at the airport consists of multilingual employees who are readily available to assist international passengers in need of language support. Regardless of whether a passenger has a question about connecting flights, customs, immigration, or terminal navigation, Cathay Pacific ground staff are trained to provide clear and helpful information. For passengers with disabilities or special needs, the airline offers assistance services such as wheelchair accessibility, escort services in the terminal, and coordination with TSA to offer a safe and respectful screening process.

After security clearance, Cathay Pacific Terminal BOS travellers are free to enjoy the Terminal E amenities awaiting their departure flight. While Cathay Pacific does not operate its own exclusive lounge in Boston Logan, eligible passengers such as those flying Business Class or Marco Polo Club members or oneworld Sapphire or Emerald holders may be allowed to access affiliated lounges within the terminal according to prevailing lounge agreement and subject to availability.