Southwest Airlines STL Terminal operates only from Terminal 2 of St. Louis Lambert International Airport (STL) and provides a streamlined and convenient travel experience. The terminal includes self-service kiosks and manned ticket counters for easy check-in and bag drop-off. Passengers are able to access real-time flight information using digital displays and the Southwest mobile app, so they can be informed about their flight status. Customer service is conveniently available, with agents located throughout Terminal 2 to answer questions and offer directions. The terminal also provides the convenience of dining facilities, shopping outlets, and complimentary Wi-Fi, making for a more comfortable travel experience. With its emphasis on efficiency and customer satisfaction, Southwest Airlines at STL provides an easy trip for all travelers. 

Upon arrival at Terminal 2, travelers are welcomed by a large and well-arranged check-in zone. Southwest Airlines provides several check-in alternatives, such as self-service machines and manned counters, enabling passengers to select the option that best suits their needs. For travelers who prefer to check in online, the airline's website and mobile application offer convenient platforms to acquire boarding passes and handle reservations. The check-in counters are manned by friendly and informative staff who are happy to help with any queries or special requests.

Terminal 2 has efficient and customer-oriented baggage facilities. Southwest Airlines gives clear directives on baggage policy, and there are easy opportunities to check baggage at the appointed counters. Special baggage requirements of passengers, for example, bulky items or breakable goods, are catered to by special handling by the airline to assure the security and safety of everything. When there is misplaced or delayed luggage, the baggage service office is easily available, staffed by individuals who are committed to addressing concerns in a timely manner and keeping travelers informed throughout the process.

Flight information is easily visible all around Terminal 2, with real-time electronic screens displaying departures, arrivals, gate assignments, and any change in the schedule. This helps to keep travelers well aware and confident while they move around the terminal. Personalized alerts and updates are also available on the mobile app of Southwest Airlines, keeping the passengers connected and getting timely updates directly on their handsets.

Customer service is a keystone of Southwest Airlines operations at STL. The carrier's dedication to outstanding service can be seen in the provision of support at each phase of the travel process. From ticketing questions to special requests, the customer service staff is trained to handle a variety of needs with professionalism and compassion. Terminal 2 is staffed with a range of amenities to make the travel process more enjoyable. Passengers are able to enjoy free Wi-Fi across the terminal, keeping them connected and productive while waiting for their flights. Charging points are strategically placed, keeping electronic devices charged. Dining is catered for by a range of restaurants and cafes, offering something to suit different tastes and dietary requirements. Retail outlets offer last-minute shopping, souvenirs, and travel accessories.

Accessibility is a central theme at Terminal 2, with facilities specifically designed to support passengers with special needs or disabilities. Elevators, ramps, and accessible restrooms are available throughout the terminal, and help is offered upon request to ensure a comfortable and hassle-free experience for all travelers.

Security operations involve Terminal 2 with speed and respect, ensuring passenger safety while being convenient for passengers. TSA checkpoints are manned by expert personnel who escort travelers through the screening process, and signs ensure that passengers are directed to the correct areas. Expedited screening program guidelines allow designated lanes to speed a passenger's passage through security.

Transport to and from St. Louis Airport Southwest Terminal is easily accessed, with numerous choices to suit all tastes and budgets. Parking is close to Terminal 2, with short-term and long-term spaces available. Public transport in the form of buses and light rail transport provides easy travel to the airport, with taxis and ride-sharing being direct access options to and from the terminal.