Air travel should be accessible to everyone, and Emirates Airlines ensures that with its dedicated Emirates Wheelchair Assistance program. Whether you're traveling for leisure, business, or medical reasons, Emirates is committed to providing a seamless, respectful, and comfortable experience for passengers with reduced mobility. From the moment you book your flight to the time you arrive at your destination, Emirates ensures that support is available every step of the way. The airline’s wheelchair assistance service is designed to make air travel more inclusive, with professional staff trained to provide the highest standard of care.

Booking Emirates Wheelchair Assistance in Advance

To make use of Wheelchair Assistance, passengers are encouraged to request support while booking their flight. The airline recommends submitting this request at least 48 hours before departure. Assistance can be requested online, through a travel agent, or by contacting Emirates customer service directly. During booking, passengers can also share specific needs such as the requirement for aisle chairs, assistance during boarding, or help with transferring to and from mobility devices. By planning ahead, Emirates can allocate the right resources to ensure a smooth travel experience.

Ticketing and Check-In Assistance

On the day of travel, Emirates staff are available at the ticketing counter to provide help with documentation, boarding passes, and check-in. The airline’s trained ground team ensures that passengers requiring assistance are attended to promptly and escorted safely through the airport procedures. Wheelchair Assistance includes support with airport navigation, whether you’re departing from or arriving at one of the airline’s many global destinations. This service is especially helpful in large international terminals where distances between checkpoints can be long.

Baggage Assistance and Handling of Mobility Equipment

Passengers traveling with personal mobility aids, such as wheelchairs, walkers, or scooters, can check these items free of charge. Emirates handles mobility devices with extra care to ensure they arrive in the same condition. Staff are trained in proper handling procedures and can help with labeling and checking in these devices. In cases where passengers use their own wheelchair up to the gate, Emirates staff will collect the chair just before boarding and return it immediately upon landing or at baggage claim, based on the passenger’s preference.

Priority Boarding and Onboard Support

One of the key features of Emirates Wheelchair Assistance is priority boarding. Passengers with reduced mobility are invited to board the aircraft early, allowing ample time to settle in without the rush of the general boarding process. Onboard, Emirates cabin crew offer additional assistance, including help with seating, storing personal items, and navigating the cabin if needed. For long-haul flights, this support can include helping with access to lavatories using onboard aisle wheelchairs. The airline’s focus is on maintaining passenger independence while offering respectful, discreet support.

Arrival Assistance and Transit Support

Emirates ensures that the arrival process is just as smooth as departure. Upon landing, wheelchair assistance staff meet passengers at the aircraft and help them disembark safely. From there, travelers are guided through immigration, customs, and baggage claim, with help readily available for connecting flights if necessary. For those with layovers or changing flights within Emirates’ vast network, transit support ensures that mobility needs are met during the entire transfer. The airline’s hub at Dubai International Airport is fully equipped with accessible infrastructure, and staff are trained to guide and assist efficiently between terminals and gates.

Exceptional Customer Support

Emirates offers multiple channels for customer service inquiries, including phone, email, and live chat. If you need to update your Emirates Wheelchair Assistance request, confirm details, or ask any accessibility-related questions, their customer support team is ready to assist with accuracy and empathy. Dedicated assistance teams are trained in handling requests for special services, ensuring that each passenger’s individual needs are respected and met. This level of support reflects Emirates’ global reputation for excellence in passenger care.

Emirates’ Commitment to Accessible Travel

The Emirates Wheelchair Assistance program is more than just a service—it’s a reflection of the airline’s commitment to inclusivity and equality. Emirates continually works to upgrade its services and training to align with international accessibility standards, ensuring all passengers can travel with confidence and dignity. In addition to wheelchair assistance, Emirates offers a range of support services for passengers with sensory, cognitive, and other physical disabilities. Whether it's providing accessible seating, inflight communication aids, or trained escort services, the airline’s goal is to create a welcoming environment for everyone.

Why Choose Emirates Wheelchair Assistance?

Choosing Emirates Wheelchair Assistance means choosing reliability, professionalism, and care. With extensive global routes, modern aircraft, and compassionate staff, Emirates makes it easier than ever for passengers with mobility needs to explore the world without limitations. From booking and check-in to boarding and arrival, Emirates delivers a well-coordinated experience that prioritizes the comfort, safety, and dignity of every traveler. If you or a loved one requires mobility support, Emirates is a trusted choice for accessible, world-class air travel.