If you’ve ever wondered what does a hostess do at a restaurant, the answer is: more than you might think! A hostess plays a vital front-of-house role, setting the tone for every guest’s dining experience. From greeting guests to managing table flow, their responsibilities are key to keeping the restaurant running smoothly.

Here are the top 7 responsibilities of a restaurant hostess:

1. Greeting Guests Warmly

The first impression matters. A hostess welcomes diners with a smile, making them feel valued from the moment they walk in. This initial interaction sets the tone for the meal.

2. Managing Reservations and Waitlists

Whether guests booked a table online or walked in without notice, the hostess manages the seating schedule, estimates wait times, and keeps everything organized.

3. Seating Guests Strategically

A hostess doesn't just lead people to tables randomly. They seat guests based on server rotation, party size, and customer preferences to ensure a smooth flow of service.

4. Answering Phone Calls

From handling inquiries about hours or menu options to taking reservations, the hostess often acts as the restaurant’s main point of contact over the phone.

5. Coordinating With Servers and Kitchen Staff

A good hostess communicates constantly with servers and the kitchen to avoid overloading sections or causing delays, especially during peak hours.

6. Maintaining the Reception Area

Cleanliness matters. Hostesses keep the entrance and waiting area tidy, ensuring guests have a pleasant place to wait, if needed.

7. Handling Special Requests and Complaints

Hostesses often deal with special seating requests or minor customer concerns. A calm, polite approach is essential to keeping guests satisfied.

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