When your UPS tracking isn’t updating or moving, it can be frustrating, especially when you’re anticipating a delivery. There are various reasons why UPS tracking information might appear stagnant, from common logistical delays to specific issues that affect package scanning or movement. 

1. Normal Delays in Transit

Even in normal circumstances, delays are possible in shipping, especially if the package is being transported over long distances or through multiple hubs. During peak shipping seasons, like the holiday season, delays become even more frequent as there’s a significant increase in the volume of shipments. UPS tracking may not update until the package reaches the next major checkpoint, so a delay in movement might simply mean that it’s in transit but hasn’t been scanned yet.

Solution:

If it’s peak season or there was a recent holiday, it’s likely just a temporary delay. Keep an eye on your tracking status, as updates will likely appear once the package reaches the next sorting hub or local facility.

2. Weather-Related Delays

Bad weather is one of the most common reasons for delayed shipments and stagnant tracking information. Snowstorms, hurricanes, floods, and other severe weather conditions can disrupt transportation networks, making it difficult for packages to reach their destinations on time.

Solution:

Check the weather conditions in areas your package may be traveling through. UPS usually posts weather-related alerts on their website when widespread disruptions occur. If bad weather is causing delays, it’s likely that your package will resume movement once conditions improve.

3. Customs Clearance (for International Shipments)

For international packages, customs clearance is a standard step that can take anywhere from a few hours to several days. Customs checks can be delayed for various reasons, including paperwork issues, high volume, or additional screening requirements. During this time, your tracking may not update until the package is cleared.

Solution:

If your package is coming from or going to an international location, allow extra time for customs processing. UPS tracking should update once the package is cleared. You can contact UPS customer service if the delay lasts longer than expected, as they may provide additional information.

4. Package Not Scanned or Skipped Scan

Every package goes through multiple checkpoints, where it is scanned to update its tracking status. Occasionally, a package might miss a scan due to human error, equipment malfunction, or high volume at the facility. If a scan is missed, the tracking information won’t update until the next scan, making it appear as if the package is stuck.

Solution:

If there’s a gap in tracking, wait for the next checkpoint update. Often, the package is still on schedule and will show movement once it reaches the next scanning location.

5. UPS Holds or Operational Delays

Sometimes, UPS might place a package on hold for operational reasons. This can happen if the package encounters an issue, such as incorrect address information, damaged packaging, or if it requires special handling. In these cases, UPS might contact the sender or recipient to resolve the issue, which can delay tracking updates.

Solution:

Check your tracking status for any error messages, like "Exception" or "Hold." If you see this, it’s best to contact UPS directly to understand the cause and determine if you need to provide additional information or take action.

6. Pandemic or Health-Related Delays

Health-related issues, such as the COVID-19 pandemic, have caused long-term impacts on shipping and logistics. During these times, many delivery services, including UPS, have faced staffing shortages and increased safety protocols, causing delays. Even though the impact has lessened over time, ongoing health concerns or quarantine rules in certain areas can still lead to delays and cause tracking information to stagnate.

Solution:

Stay updated on health-related news affecting logistics in your area or at UPS facilities. In times of increased health concerns, delivery times might be extended, and tracking may be slower to update due to limited workforce.

7. High Package Volume and Sorting Delays

On days with high volume, such as after major sales events like Black Friday or Cyber Monday, UPS facilities often face large backlogs. This can delay package scanning and processing, leading to stagnant tracking updates.

Solution:

High-volume periods require extra patience. Tracking updates may resume once the facility clears backlogged shipments. If tracking hasn’t updated in a few days, you can contact UPS for an update.

8. Lost or Misplaced Package

In rare cases, a package may be misplaced or lost within the UPS system. This could result from an incorrect label, sorting error, or damaged barcode, causing it to be sent to the wrong location or temporarily lost. In this case, tracking will not update until UPS locates the package.

Solution:

If your tracking hasn’t updated for an unusually long time, reach out to UPS and request a package trace. They may be able to locate the package and provide updated tracking information.

9. Technical Glitches in the UPS Tracking System

Occasionally, the issue may be due to a technical glitch on the UPS website or mobile app. This can lead to delays or errors in tracking information being displayed, even if the package is moving normally.

Solution:

If you suspect a technical glitch, check the tracking status on different devices or try again later. If the issue persists, contact UPS to confirm the latest status of your package.

Steps to Take if Your UPS Tracking Isn’t Moving

If your tracking seems stuck, here’s a checklist of actions to take:

1. Wait 24–48 Hours: Often, tracking updates are delayed temporarily and will resume within a day or two.
2. Check for Alerts on the UPS Website: Look for any alerts related to weather, customs, or technical delays that could be affecting your package.
3. Contact UPS Customer Service: If your package hasn’t moved in several days, reach out to UPS to initiate a trace or get additional information.
4. Confirm Address and Shipping Details: Ensure that the sender entered the correct information and that there are no errors causing a delay.

Conclusion

When FedEx tracking doesn’t appear to be moving, there could be several reasons, ranging from normal delays to technical issues. Often, the package is still moving even if tracking isn’t updating due to missed scans or high volume. By understanding potential causes and following the recommended steps, you can better navigate the situation and, if necessary, work with UPS to resolve any issues.